Question 1

Can I place orders by phone?

Accepted Answer

You can contact us at +393498546901 or at 0584752818 (Mon-Sat 9am-1pm 3:30pm-7pm) to receive dedicated assistance, or to schedule an appointment.

Question 2

Delivery Time

Accepted Answer

Deliveries take place throughout the day and it is not possible to schedule a specific time under any circumstances, as it depends on the availability of the logistics partners and the recipient.Same-day delivery is guaranteed only if the order is placed before 1:00 PM.

Question 3

Delivery to public or private facilities

Accepted Answer

For delivery to hospitals, nursing homes, etc., it is necessary to indicate the department and room number.If delivery is to a hotel, please indicate (if possible) the room number and the name under which the recipient registered at the hotel (group, spouses, etc.).Giardini di Sarri Riccardo will attempt to deliver your order in accordance with the rules of each public facility. However, it cannot be held responsible if company policies prevent this. Giardini di Sarri Riccardo cannot authorize a refund if an order cannot be delivered due to the circumstances described above.

Question 4

Management of missed deliveries

Accepted Answer

The compositions remain available in the store for collection within the next two working days.For orders delivered via express courier, a second delivery attempt will be made on the next available day. However, if the recipient or the information required to complete the delivery is again missing, the order will not be delivered.

Question 5

Order Cancellation

Accepted Answer

The order can be cancelled up to 2 working days before the desired delivery date by indicating the relevant order number.Cancellations after this deadline will only be accepted in exceptional circumstances and a refund of the order value is not guaranteed. Returns are not possible. Cancellation requests must be sent to martinaluisi0@gmail.com

Question 6

Anniversaries and Special Holidays

Accepted Answer

For deliveries scheduled for special dates, such as Christmas, Valentine's Day, Women's Day, Mother's Day, etc., Giardini di Sarri Riccardo reserves the right to cancel the order and issue a full refund.

Question 7

Incorrect Information

Accepted Answer

Delivery is not guaranteed if incorrect or incomplete information is entered when placing the order. Giardini di Sarri Riccardo will not be responsible for any failed delivery of the order.

Frequently Asked Questions (FAQ)